HASC Education Programs

Leadership and Charge Nurse: Creating a Culture of Safety

Live Virtual Session
September 27, 2023 | 9:00AM - 5:00PM PT

The Joint Commission and the Institute for Healthcare Improvement (IHI) recognize that safe patient care begins when hospital units foster a culture of teamwork and trust in which all staff feel safe bringing concerns and ideas to improve care. This advanced class for charge nurses focuses on the nurse leader’s role in creating and developing this atmosphere. The course will briefly review key concepts taught in Charge Nursing: Leading from the Middle and then expand its focus to help nurses improve customer service, continuous survey readiness and response to critical events.

This course is presented by Flex Ed and could be offered by your hospital in the future. If your hospital is a Flex Ed client, check with your organization to learn about future offerings that may be at no charge to you. If you wish to continue registration at this point, HASC will offer a discount. If you’re unsure whether your hospital is a Flex Ed client, please click here.

Following this course, participants will be able to:

  • Discuss the charge nurse relationship with all team members
  • Discuss the charge nurse role regarding patient satisfaction
  • Evaluate unit readiness for any type of survey
  • Discuss measures to improve a unit’s safety culture
  • Respond to critical events in a unit and follow up with appropriate action

Mark Kaliher, RN

Mark Kaliher has over 20 years of nursing experience, primarily in the emergency department. He currently works as a charge nurse at Bear Valley Community Hospital in San Bernardino County. Kaliher has experience working with a variety of teams through many years of registry work and critical care transports. For the past 10 years, he has also led courses through FlexEd and HASC, becoming one of their most requested instructors. Students consistently say he’s able to take complicated concepts and make them easy to understand. His humor and passion for nursing make each course an enjoyable experience.

$150 for HASC hospital members

$175 for non-acute stakeholders

BRN Credit: RN License #
Provider approved by the California Board of Registered Nursing, Provider No. 08593, for 8 contact hours. Registrations received without BRN numbers will not receive CE certificates.


  • Registration deadline: Sept. 20, 2023.
  • Valid payment information must be received with your registration.
  • Make check payable and mail to: HASC, FILE 1361, Pasadena, CA 91199-1361
  • You may be photographed or videotaped at the event. HASC reserves the right to use these images and videos in promotional, marketing, educational and other materials.


For ADA assistance or general registration questions, contact Sherita Rogers, [email protected] or (213) 538-0767.


  • Cancellations received in writing by Sept. 20, 2023, will be subject to a $50 processing fee.
  • We welcome substitutions.
  • Refunds will not be granted after Sept. 20 or for no-shows. Fees are not transferable to other programs.

Online registration for this program will be forthcoming.

Alternately, you can download and fill out the brochure registration form, print it and mail with a check (payable to HASC) to: HASC, FILE 1361, Pasadena, CA 91199-1361.

Download brochure with fillable registration form

For more information, contact:

Sherita Aquino

Job title:
Education Specialist
Phone number:
(213) 538-0767

Sharri Dixon

Job title:
Program Manager, Education
Phone number:
(213) 538-0739