Private LEAD Academy

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Beverly Hospital

Synchronous E-Learning

Description 

LEAD Academy is an intensive, 12-module training experience using tools and experiential learning to empower recently hired, newly appointed or previously untrained health care leaders to better understand and use their strengths. Designed for health care supervisors and managers, LEAD is built on the underlying principle that effective leadership requires productive relationships to support excellence in patient care, sustainable business objectives and a safe patient environment. 

LEAD Academy sessions provide a safe environment to practice newly learned skills and align work goals and actions to support the broader vision of the organization. Engaging activities guide participants through the process of understanding differing leadership styles and overcoming the distinct challenges of being a leader. Specific program focus areas include:

• Self-development 
• Supporting the development of others 
• Managing and developing a successful organization 

Schedule 

• Session 2 – June 18
• Session 3 – July 9
• Session 4 – August 13
• Session 5- September 17
• Session 6 – October 6

Academy Objectives 

1. Improve the performance of the people and groups that report to them 
2. Enhance their contribution to the achievement of facility and System objectives 
3. Increase their own self management skills during everyday and stressful situations

Curriculum 

From Peer, to Manager, to Leader

At the conclusion of this module managers will be able to:​​​​

• Differentiate between leadership and management/supervision, and use
  the approach best suited to the situation ​
• Explain what successful leadership, management/supervision looks and
  sounds like
• Apply four key leadership principles and practices and practices that
  support success for supervisors and managers 
• Describe how job responsibilities at each level of the organization align
  to help the organization achieve its goals and objectives 

Module 2 

Leading People Differently/DISC 

At this conclusion of this module managers will be able to:

• Approach tasks and relationships differently with different people
  (using the DISC tool) 
• Acknowledge how their own behavior is influenced by preferences 
• Adapt their style to develop improved relationships with employees who    have a different “style”
• Influence people with whom they have been challenged in the past 

Module 3

Leadership Communication Best Practices

At the conclusion of this module managers will be able to:

• Successfully use the three communication cues that impact
   understanding
• Use interpretive listening to help employees and colleagues understand
   the reason for communication
• Deliver messages in a way that achieves the intent of the       
  communication
• Apply the most effective communication tools with different people in
  different situations 

Module 4 

Coaching Employees to Higher Performance

At the conclusion of this module managers will be able to:

• Identify coaching goals based on the needs of the employee and the
  organization
• Adapt their coaching approach based on the person in the situation and
  the desired outcome
• Plan and facilitate coaching meetings for improved or higher
  performance
• Increase employee performance as a result of focused feedback

Module 5 

Leading Others Through Change

At the conclusion of this module managers will be able to:

• Predict their own natural responses to day-to-day and event-based
  change
• Determine their employees’ and others’ predictable responses to day-to-
  day and event-based change
• Use their leadership and communication skills to help their employees’ 
  and others’ work through issues arising from change
• Keep and adapt gentle pressure towards successful change 

Module 6 

Managing Performance

At the conclusion of this module managers will be able to:

• Create measurable performance goals with each employee that
   reinforce the organization’s goals
• Observe employee performance objectively
• Reduce rater bias in evaluating performance and providing feedback
• Stay in their “Adult” persona when giving performance feedback

Module 7

Planning and Running Effective Meetings

At the conclusion of this module managers will be able to:

• Use different processes for different meetings
• Plan and open outcome-oriented meetings
• Manage meeting processes and behaviors
• Close meetings to enhance understanding, agreement and action
• Follow-up on meetings to provide maximum benefit

Module 8

Building and Leading Effective Teams

At the conclusion of this module managers will be able to:

• Clarify the team’s purpose and ensure a WIIFM (What’s In It For Me) for
  all
• Define the roles and responsibilities required from team    members
• Identify and build on each team member’s knowledge, skill,
  experience, and interpersonal style
• Apply process tools and techniques to guide proactive team 
  engagement
• Measure, track, and report team performance for continuous team
  development 

Module 9 

Resolving Interpersonal Conflict

At the conclusion of this module managers will be able to:

• Identify common sources of conflict
• Choose between five options for responding to conflict at the source
  based on the risks and benefits of each
• Adjust their preferred style for responding to conflict to achieve a
  productive outcome
• Facilitate and engage in a conversation focused on successful conflict
  resolution

Module 10

Organizing Your Time, Work and Priorities

At the conclusion of this module managers will be able to:

• Identify and overcome personal time wasters, procrastination, or  
  indecision
• Create or enhance a personal productivity strategy based strengths and
  limitations
• Prioritize requests, requirements and deadlines
• Organize and manage their workspace, phone, and e-mail

Module 11 

Why and How of Organizational Policies

At the conclusion of this module managers will be able to:

• Explain the impact of the dynamics that drive organizational behavior in
  health care
• Create policies that establish or reinforce the desired organizational
  culture
• Interpret and communicate organizational policies and ensure
  understanding and buy-in to increase compliance
• Administer and reinforce organizational policies

Module 12

Business and Finance for Today’s Health Care Leader

At the conclusion of this module managers will be able to:

• Read a financial report and know why it matters
• Explain health care reimbursement; how hospitals get paid, third-party
  payers and why they matter
• Describe the relationship between a department’s finances and the
  hospital’s finances
• Explain organizational performance measures and how to use them

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