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Beverly Hospital
Synchronous E-Learning
Description
LEAD Academy is an intensive, 12-module training experience using tools and experiential learning to empower recently hired, newly appointed or previously untrained health care leaders to better understand and use their strengths. Designed for health care supervisors and managers, LEAD is built on the underlying principle that effective leadership requires productive relationships to support excellence in patient care, sustainable business objectives and a safe patient environment.
LEAD Academy sessions provide a safe environment to practice newly learned skills and align work goals and actions to support the broader vision of the organization. Engaging activities guide participants through the process of understanding differing leadership styles and overcoming the distinct challenges of being a leader. Specific program focus areas include:
- Self-development
- Supporting the development of others
- Managing and developing a successful organization
Schedule
- Session 2 – June 18
- Session 3 – July 9
- Session 4 – August 13
- Session 5- September 17
- Session 6 – October 6
Academy Objectives
- Improve the performance of the people and groups that report to them
- Enhance their contribution to the achievement of facility and System objectives
- Increase their own self management skills during everyday and stressful situations
Curriculum
From Peer, to Manager, to Leader
At the conclusion of this module managers will be able to:
• Differentiate between leadership and management/supervision, and use
the approach best suited to the situation
• Explain what successful leadership, management/supervision looks and
sounds like
• Apply four key leadership principles and practices and practices that
support success for supervisors and managers
• Describe how job responsibilities at each level of the organization align
to help the organization achieve its goals and objectives
Module 2
Leading People Differently/DISC
At this conclusion of this module managers will be able to:
• Approach tasks and relationships differently with different people
(using the DISC tool)
• Acknowledge how their own behavior is influenced by preferences
• Adapt their style to develop improved relationships with employees who have a different “style”
• Influence people with whom they have been challenged in the past
Module 3
Leadership Communication Best Practices
At the conclusion of this module managers will be able to:
• Successfully use the three communication cues that impact
understanding
• Use interpretive listening to help employees and colleagues understand
the reason for communication
• Deliver messages in a way that achieves the intent of the
communication
• Apply the most effective communication tools with different people in
different situations
Module 4
Coaching Employees to Higher Performance
At the conclusion of this module managers will be able to:
• Identify coaching goals based on the needs of the employee and the
organization
• Adapt their coaching approach based on the person in the situation and
the desired outcome
• Plan and facilitate coaching meetings for improved or higher
performance
• Increase employee performance as a result of focused feedback
Module 5
Leading Others Through Change
At the conclusion of this module managers will be able to:
• Predict their own natural responses to day-to-day and event-based
change
• Determine their employees’ and others’ predictable responses to day-to-
day and event-based change
• Use their leadership and communication skills to help their employees’
and others’ work through issues arising from change
• Keep and adapt gentle pressure towards successful change
Module 6
Managing Performance
At the conclusion of this module managers will be able to:
• Create measurable performance goals with each employee that
reinforce the organization’s goals
• Observe employee performance objectively
• Reduce rater bias in evaluating performance and providing feedback
• Stay in their “Adult” persona when giving performance feedback
Module 7
Planning and Running Effective Meetings
At the conclusion of this module managers will be able to:
• Use different processes for different meetings
• Plan and open outcome-oriented meetings
• Manage meeting processes and behaviors
• Close meetings to enhance understanding, agreement and action
• Follow-up on meetings to provide maximum benefit
Module 8
Building and Leading Effective Teams
At the conclusion of this module managers will be able to:
• Clarify the team’s purpose and ensure a WIIFM (What’s In It For Me) for
all
• Define the roles and responsibilities required from team members
• Identify and build on each team member’s knowledge, skill,
experience, and interpersonal style
• Apply process tools and techniques to guide proactive team
engagement
• Measure, track, and report team performance for continuous team
development
Module 9
Resolving Interpersonal Conflict
At the conclusion of this module managers will be able to:
• Identify common sources of conflict
• Choose between five options for responding to conflict at the source
based on the risks and benefits of each
• Adjust their preferred style for responding to conflict to achieve a
productive outcome
• Facilitate and engage in a conversation focused on successful conflict
resolution
Module 10
Organizing Your Time, Work and Priorities
At the conclusion of this module managers will be able to:
• Identify and overcome personal time wasters, procrastination, or
indecision
• Create or enhance a personal productivity strategy based strengths and
limitations
• Prioritize requests, requirements and deadlines
• Organize and manage their workspace, phone, and e-mail
Module 11
Why and How of Organizational Policies
At the conclusion of this module managers will be able to:
• Explain the impact of the dynamics that drive organizational behavior in
health care
• Create policies that establish or reinforce the desired organizational
culture
• Interpret and communicate organizational policies and ensure
understanding and buy-in to increase compliance
• Administer and reinforce organizational policies
Module 12
Business and Finance for Today’s Health Care Leader
At the conclusion of this module managers will be able to:
• Read a financial report and know why it matters
• Explain health care reimbursement; how hospitals get paid, third-party
payers and why they matter
• Describe the relationship between a department’s finances and the
hospital’s finances
• Explain organizational performance measures and how to use them
Staff
Contact
Sherita Rogers
Send email