Early bird rate $158 — register by Aug. 14! Discounts also available for groups of three or more. To register your group, please contact Sharri Dixon, [email protected].
This workshop is designed for medical residents and nurse leaders. Attendees will learn how to engage patients, families and their colleagues when medical harm has taken place. The session will focus on what patients and families want after medical harm, how emotions can impact the conversation and why being honest and transparent is beneficial for everyone involved. It will also highlight the importance of learning from the event and making improvements to prevent it from happening again.
The importance of honest and transparent communication after medical harm
How emotions can impact communication with patients, families and colleagues
How labeling patients and family members can impact patient safety
How to apply the power of storytelling to teaching
The five key elements patients and families want after harm events
The different types of harm patients and families encounter: physical, emotional, financial and intergenerational
The importance of managing one’s state, how to identify the role emotions play in these critical conversations, and how emotions are beneficial in the healing and learning process
Course Details
Carole Hemmelgarn, MS, MS, is program director for the Executive Master’s program in Clinical Quality, Safety and Leadership at Georgetown University and senior director of education at the MedStar Institute for Quality and Safety. She received a master’s degree in patient safety leadership from the University of Illinois at Chicago, and a second master’s degree in healthcare ethics from Creighton University.
Hemmelgarn sits on the board of directors for Leapfrog and Children’s Hospital Solutions for Patient Safety, the board of quality, safety and experience at Children’s Hospital Colorado and the National Quality Forum Stakeholder Advisory Council. She is also a founding member of Patients for Patient Safety US.
BRN Credit: Provider approved by the California Board of Registered Nursing, Provider No. 08593, for 3 contact hours. Registrations received without BRN numbers will not receive CE certificates.
COST
HASC members: $176
Non-members: $199
Early bird — register by Friday, Aug. 14: $158
Discounts available for groups of three or more. To register your group, please contact Sharri Dixon, [email protected].
REGISTRATION
Registration deadline: Sept. 15.
Please use the green button above to register for this program. You’ll have the option to pay online or by check. Valid payment information must be received with your registration.
If paying by check, please make payable to HASC and mail to:
HASC FILE 1361 Pasadena, CA 91199-1361
SPECIAL NEEDS or QUESTIONS
For ADA assistance or general registration questions, contact Sherita Aquino, [email protected] or (213) 538-0767.
