LEAD Academy

At the conclusion of LEAD Academy, participating health care managers will be able to: 

• Better use their own self-management skills during everyday and stressful situations
• Enable people and groups reporting to them to improve their performance
• Enhance their contributions toward achieving facility and system objectives 

Strengthening Yourself

MODULE 1: From Peer to Supervisor to Leader
Following this module, managers will be able to:

• Differentiate between leadership and management/supervision, and use the approach best suited to the situation
• Explain what successful leadership and management/supervision look and sound like l Apply four key leadership principles and practices that support success for supervisors and managers
• Describe how job responsibilities at each level of the organization align to help the organization achieve its goals and objectives

MODULE 2: Leading People Differently / DISC
Following this module, managers will be able to:

• Approach tasks and relationships in a range of ways with different people, using the DISC tool
• Acknowledge how preferences influence their own behavior
• Adapt their style to improve relationships with employees who have different styles
• lInfluence people with whom they have faced past challenges

MODULE 3: Leadership Communication Best Practices
Following this module, managers will be able to:

• Successfully use the three communication cues that impact understanding l Use interpretive listening to help employees and colleagues understand the reason for communication
• Deliver messages in a way that achieves the communication’s intent
• Apply the most effective communication tools with different people and situations

MODULE 4: Resolving Interpersonal Conflict
Following this module, managers will be able to:

• Identify common sources of conflict
• Choose from five options for responding to conflict, based on the risks and benefits of each l Adjust their preferred style for responding to conflict to achieve productive outcomes
• Facilitate and engage in conversations focused on successful conflict resolution

Strengthening Others

MODULE 5: Coaching Employees to Higher Performance
Following this module, managers will be able to:

• Identify coaching goals based on the needs of the employee and organization
• Adapt their coaching approach to the person, situation and desired outcome
• Plan and facilitate coaching meetings for improved performance
• Increase employee performance as a result of focused feedback

MODULE 6: Leading Others Through Change
Following this module, managers will be able to:

• Predict their own natural responses to day-to-day and event-based change
• Predict employees’ and others’ responses to day-to-day and event-based change
• Use leadership and communication skills to help employees work through issues arising from change
• Apply and adapt gentle pressure towards successful change

MODULE 7: Building and Leading Effective Team
Following this module, managers will be able to:

• Clarify the team’s purpose and ensure a WIIFM (What’s In It for Me) for all

• Define roles and responsibilities of team members
• Identify and build on each team member’s knowledge, skills, experience and interpersonal style
• Apply process tools and techniques to guide proactive team engagement
• Measure, track and report performance for continuous team development

MODULE 8: Planning and Running Effective Meetings
Following this module, managers will be able to: l Use different processes for different meetings

• Plan and open outcome-oriented meetings
• Manage meeting processes and behaviors
• Close meetings to enhance understanding, agreement and action
• Follow up on meetings to provide maximum benefit

Strengthening Your Organization

MODULE 9: Managing Performance
Following this module, managers will be able to:

• Create measurable performance goals with each employee that reinforce the organization’s goals
• Observe employee performance objectively
• Reduce rater bias in evaluation and feedback
• Stay in their “Adult” persona when giving performance feedback

MODULE 10: Organizing Your Time, Work and Priorities
Following this module, managers will be able to:

• Identify and overcome personal timewasters, procrastination andindecision
• Create or enhance a personal productivity strategy based on strengths and limitations
• Prioritize requests, requirements and deadlines
• Organize and manage their workspace, phone and e-mail

MODULE 11: The Why and How of Organizational Policies
Following this module, managers will be able to:

• Explain the impact of the dynamics that drive organizational behavior in health care
• Create policies that establish or reinforce the desired organizational culture
• Interpret and communicate organizational policies and ensure understanding and buy-in to increase compliance
• Administer and reinforce organizational policies

MODULE 12: Business and Finance for Today’s Health Care Leaders
Following this module, managers will be able to:

• Read financial reports and know why they matter
• Explain health care reimbursement: how hospitals get paid, third-party payers and why they matter
• Describe the relationship between a department’s finances and the hospital’s finances
• Explain organizational performance measures and how to use them

Per module

• By attending the LEAD Academy offered by the Hospital Association of Southern California, participants may earn up to 2.5 ACHE Qualified Education Hours toward initial certification or recertification as a Fellow of the American College of Healthcare Executives (FACHE).
• Provider approved by the California Board of Registered Nursing, Provider #970, for 2.5 contact hours.*
• Provider approved by the California Department of Public Health, LFS Registration #219, for 2.5 contact hours.*
• This program has been submitted to the HR Certification Institute for review.

*Please note that no contact hours will be awarded for Module 10.

The first cohort of LEAD Academy 2023 will take place on Thursdays from March 9 through Oct. 12. Tuition is $162 per module. Registration is now open! We look forward to your joining us.

After completed Advanced LEAD Academy, participating health care managers will be able to:

1. Balance strategic focus, operating objectives and interpersonal relationships
2. Target and identify opportunities for innovation and change
3. Manage and inspire the performance of their employees
4. Assess personal strengths and limitations to engage in continuous self-improvement

Module I
Emotional Intelligence: An Advanced Leadership Strategy

• Manage emotions by better keeping them in control
• Motivate yourself to go beyond your emotional comfort zone
• Recognize and understand other people’s emotions and why they may be expressed as they are
• Manage relationships, i.e., manage others’ emotions to increase overall effectiveness
• Create synergy by using the emotional pull of health care

Module 2
Negotiation as a Leadership Skill

• Decide if negotiation is needed
• Clarify the issues and identify stakeholders
• Determine the best negotiation strategy based on the relationship and desired outcomes: hardball, softball, zero-sum or win-win
• Focus on win-win; have alternatives if needed
• Open the conversation and explore the issues
• Focus the conversation and get agreement
• Ensure appropriate follow-up and next steps

Module 3
Managing and Leading Effective Projects

• Define and clarify project scope, boundaries and expected outcomes
• Identify all internal and external stakeholders and what information is needed from whom, by when, and in what format
• Create a critical path and role clarification around each milestone
• Create an accountability process for all team members, especially for multidisciplinary teams
• Determine what will get measured, how and why (how it will be used)
• Create and implement a risk management plan to anticipate and prevent problems

Module 4
Planning Successful Change

• Create a change strategy that reduces potential resistance
• Know who is involved and how
• Identify and address intended and unintended consequences
• Anticipate and manage for others’ responses
• Gain buy-in and support from employees and stakeholders
• Create a communication strategy
• Act in ways that build trust in a political environment

Module 5
Coaching for Development

• Get employees excited about lifelong learning and continuous improvement
• Help employees recognize their aptitudes, likes and dislikes, strengths and weaknesses, and match these attributes with a vision for the future
• Help employees focus on the benefits of determining short- and long-term goals and develop actions to help them get there
• Support personal and professional development within your organizational culture

Module 6
Organizational Politics and Building Trust

• Select or validate a process improvement opportunity as a priority project
• Create a process map, making the process visible
• Determine how best to establish metrics and collect data on key actions
• Identify and test change ideas to implement
• Hardwire changes into the organization’s culture

Module 7
Improving Process Performance

• Understand power and politics in the health care environment
• Understand the value of ethical politics and strategic influence
• Redirect, diffuse or workaround politically motivated behaviors
• Recognize potential political motivations in yourself and others
• Act in ways that build trust in a political environment

Module 8
Managing Non-productive Biases

• Describe where biases come from and why it matters
• Identify potential personal biases and how they may impact leadership effectiveness
• Learn several strategies for breaking non-productive biases or avoiding their negative impact
• Apply strategies for helping team members manage these biases

Module 9
Human Performance System: Root Causes Analysis for Human Performance

• Understand the Human Performance System (HPS)
• Use HPS to conduct gap analysis
• Learn in-control and out-of-control options for closing the gaps

Module 10
Meeting Facilitation Tools

• Generate and prioritize ideas
• Accomplish meeting outcomes
• Implement priorities

Per module

Attendee must complete all contact hours for the concurrent session in order to receive continuing education credits.

• ACHE Credit. The Hospital Association of Southern California is authorized to award 2.5 hours of pre-approved ACHE Qualified Education credit (non-ACHE) for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting an application to the American College of Healthcare Executives for advancement or recertification.
• BRN Credit: Provider approved by the California Board of Registered Nursing, Provider #970, for 2.5 contact hours.
• CLS Credit: Provider approved by the California Department of Public Health, LFS Registration #219, for 2.5 contact hours.

Advanced LEAD Academy will take place on Wednesdays from June 7 through Dec. 13, 2023. Tuition is $188 per module. Registration information will be available soon.