This course aims to strengthen charge nurses and other healthcare managers with leadership skills to grow high-performance employees and teams. You’ll explore the connection between teamwork and quality patient care, practice effective listening techniques to address workplace challenges, and identify leadership strategies that foster collaboration. You’ll also learn approaches for motivating staff and sustaining engagement across teams.
Following this course, you’ll understand:
- How to define “team,” “teamwork” and “team building”
- What characteristics make a team effective or ineffective
- The power of teamwork in healthcare
- How to identify leadership strategies to ensure your team works together
- Strategies to assess and resolve conflict within the team
- Body language and ways to adjust your communication technique accordingly
- How effective listening strategies and techniques can resolve issues
Subject to change
| 30 minutes | Introductions; focus on “team,” “teamwork” and “team building” |
| 50 minutes | “Marshmallow Challenge” and debrief |
| 30 minutes | Conflict and conflict resolution |
| 50 minutes | Communication, “Why” group activity, nonverbal communication |
Mark Kaliher, BSN, MSN, RN, has over 20 years of nursing experience, primarily in the emergency department. He currently works as a charge nurse at Bear Valley Community Hospital in San Bernardino County. Kaliher has experience working with a variety of teams through many years of registry work and critical care transports.
For the past 10 years, he has also led courses through FlexEd and HASC, becoming one of their most requested instructors. Students consistently say he’s able to take complicated concepts and make them easy to understand. His humor and passion for nursing make each course an enjoyable experience.
- Members: $176 per person
- Nonmembers: $228
Discounts available for groups of three or more. For more information, please contact Sharri Dixon, [email protected].
BRN Credit: Provider approved by the California Board of Registered Nursing, Provider No. 08593, for 3 contact hours. Registrations received without BRN numbers will not receive CE certificates.
This course is presented by Flex Ed and could be offered by your hospital at no charge to you. If your hospital is a Flex Ed client, check with your organization to learn about future offerings. If you wish to continue registering with HASC, we will offer a discount. To request, contact [email protected]. Unsure whether your hospital is a Flex Ed client? You can click here to check.
IMPORTANT REMINDERS
- Registration deadline: Aug. 13, 2026.
- Valid payment information must be received with your registration.
- Make check payable and mail to: HASC, FILE 1361, Pasadena, CA 91199-1361.
- You may be photographed or videotaped at the event. HASC reserves the right to use these images and videos in promotional, marketing, educational and other materials.
CANCELLATIONS
- Course cancellations received in writing by Aug. 13, 2026, will be subject to a $50 processing fee.
- We welcome substitutions at any time.
- Refunds will not be granted after Aug. 13 or for no-shows. Fees are not transferable to other HASC programs.
SCREEN SHARING
Screen sharing is not allowed without prior approval. Unauthorized screen sharing will result in removal from the course and loss of CEUs. To request approval, contact [email protected] no later than Aug. 13.
SPECIAL NEEDS or QUESTIONS
For ADA assistance or general questions, contact Sherita Aquino, [email protected] or (213) 538-0767.
Please use the green button above to register for this program. You’ll have the option to pay online or by check.
Registration deadline: Aug. 13, 2026. Valid payment information must be received with your registration.
If paying by check, please make payable to HASC and mail to:
HASC
FILE 1361
Pasadena, CA 91199-1361
Contacts
For more information, please contact the HASC Education Department. See you online!
Sherita Aquino
[email protected]
(213) 538-0767
Sharri Dixon
[email protected]
(213) 538-0739