Strengthening Yourself
AUGUST 6
MODULE 1
From Peer to Manager to Leader
Following this module, you’ll be able to:
- Differentiate between leadership and management/supervision, and use the approach best suited to the situation
- Explain what successful leadership and management/supervision look and sound like
- Apply four key leadership principles and practices that support success for supervisors and managers
- Describe how job responsibilities at each level of the organization align to help the organization achieve its goals and objectives
MODULE 2
Leading People Differently / DISC
Following this module, you’ll be able to:
- Approach tasks and relationships in a range of ways with different people, using the DISC tool
- Acknowledge how preferences influence your own behavior
- Adapt your style to improve relationships with employees who have different styles
- Influence people with whom you have faced past challenges
AUGUST 27
MODULE 3
Leadership Communication Best Practices
Following this module, you’ll be able to:
- Successfully use the three communication cues that impact understanding
- Use interpretive listening to help employees and colleagues understand the reason for communication
- Deliver messages in a way that achieves the communication’s intent
- Apply the most effective communication tools with different people and situations
MODULE 4
Resolving Interpersonal Conflict
Following this module, you’ll be able to:
- Identify common sources of conflict
- Choose from five options for responding to conflict, based on the risks and benefits of each
- Adjust your preferred style for responding to conflict to achieve productive outcomes
- Facilitate and engage in conversations focused on successful conflict resolution
Strengthening Others
SEPTEMBER 10
MODULE 5
Coaching Employees to Higher Performance
Following this module, you’ll be able to:
- Identify coaching goals based on the needs of the employee and organization
- Adapt your coaching approach to the person, situation and desired outcome
- Plan and facilitate coaching meetings for improved performance
- Improve employee performance with focused feedback
MODULE 6
Leading Others Through Change
Following this module, you’ll be able to:
- Predict your own natural responses to day-to-day and event-based change
- Predict employees’ and others’ responses to day-to-day and event-based change
- Use leadership and communication skills to help employees work through issues arising from change
- Apply and adapt gentle pressure towards successful change
SEPTEMBER 24
MODULE 7
Building and Leading Effective Teams
Following this module, you’ll be able to:
- Clarify the team’s purpose and ensure a WIIFM (What’s In It for Me) for all
- Define roles and responsibilities of team members
- Identify and build on each team member’s knowledge, skills, experience and interpersonal style
- Apply process tools and techniques to guide proactive team engagement
- Measure, track and report performance for continuous team development
MODULE 8
Planning and Running Effective Meetings
Following this module, you’ll be able to:
- Use different processes for different meetings
- Plan and open outcome-oriented meetings
- Manage meeting processes and behaviors
- Close meetings to enhance understanding, agreement and action
- Follow up on meetings to provide maximum benefit
Strengthening Your Organization
OCT. 8
MODULE 9
Managing Performance
Following this module, you’ll be able to:
- Create measurable performance goals with each employee that reinforce the organization’s goals
- Observe employee performance objectively
- Reduce rater bias in evaluation and feedback
- Stay in your “adult” persona when giving performance feedback
MODULE 10
Organizing Your Time, Work and Priorities
Following this module, you’ll be able to:
- Identify and overcome personal time wasters, procrastination and indecision
- Create or enhance a personal productivity strategy based on your strengths and limitations
- Prioritize requests, requirements and deadlines
- Better organize and manage your workspace, phone and e-mail
OCT. 22
MODULE 11
The Why and How of Organizational Policies
Following this module, you’ll be able to:
- Explain the impact of the dynamics that drive organizational behavior in health care
- Create policies that establish or reinforce the desired organizational culture
- Interpret and communicate organizational policies and ensure understanding and buy-in to increase compliance
- Administer and reinforce organizational policies
MODULE 12
Business and Finance for Today’s Health Care Leaders
Following this module, you’ll be able to:
- Read financial reports and know why they matter
- Explain health care reimbursement: how hospitals get paid, third-party payers and why they matter
- Describe the relationship between a department’s finances and the hospital’s finances
- Explain organizational performance measures and how to use them
Working with HASC, People Results designed the LEAD Academy based on its 30-year track record of helping health care organizations become more effective and successful. This record in turn is based on People Results’ strong affiliations with the American Hospital Association (AHA), the American Society for Healthcare Human Resources Administration (ASHHRA), The Healthcare Roundtable and state and regional hospital associations like HASC.
Pamela Cunningham is a Six Sigma Black Belt skilled at blending the technical and human sides of high performance. A master facilitator, certified coach and highly regarded trainer, she has designed and conducts leadership training for clinical and nonclinical managers for private- and public-sector health care organizations throughout the western United States. A certified LEAN practitioner, Cunningham also has advised hospital executives on LEAN programs, process improvement and human performance system strategies to resolve various organizational issues quickly and effectively.
Monique Gutierrez brings eight years of experience in organizational and leadership development, change management and labor relations. She studied organizational development in graduate school and is currently working on her PhD in business psychology. Her wealth of knowledge also includes a strong background in project management, group facilitation, employee opinion surveys and corporate needs analysis. Monique has conducted management training for leaders at all levels within organizations in the healthcare, manufacturing, logistics and hospitality industries. She also coaches leaders in managing employee engagement, performance and employee relations issues.
Per qualifying module:
- Society for Human Resources Management PDCs: Hospital Association of Southern California is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities. This program is valid for 6.50 PDCs for the SHRM-CP® or SHRM-SCP®.
- BRN Continuing Education Hours: HASC is approved by the California Board of Registered Nursing, provider number CEP #970, to award 6 contact hours.*
- HRCI Credit: This program has been pre-approved for 6 HR general recertification credit hours toward aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through the HR Certification Institute.
*Please note that no contact hours will be awarded for Module 10.
TUITION
Tuition per attendee for Regional LEAD Academy – Inland Empire:
- Full Academy: $2,348
- Single modules: $391
REGISTRATION
To register for Regional LEAD Academy, please use the green button above. You’ll have the option to pay online or by check.
If paying by check, make payable to HASC and mail to:
HASC
FILE 1361
Pasadena, CA 91199-1361
IMPORTANT REMINDERS
- Pre-registration is required and payment is due one week prior to session start date.
- Full academy registrants will have priority over single class registrations.
- We encourage you to register for the full academy, as space may not be available for single-class attendees once a session has started.
- Make check payable and mail to: HASC — LEAD Academy, FILE 1361, Pasadena, CA 91199-1361.
- You may be photographed or videotaped at the event. HASC reserves the right to use these images and videos in promotional, educational and other materials.
SPECIAL NEEDS or QUESTIONS
For ADA assistance or general registration questions, contact Sherita Aquino, [email protected] or (213) 538-0767.
TRANSFERS
Registrants who cannot attend a session may transfer to another session within the same year. Transfer/make-up sessions will be based on availability and cannot be guaranteed. A $50 administrative charge will apply to each transferred session.
CANCELLATIONS
- Cancellations received in writing up to one week before the session start will be subject to a $50 processing fee.
- We welcome substitutions at any time.
- Refunds will not be granted after the one-week cancellation deadline or for no-shows. Fees are not transferable to other HASC programs.
