Overview
The Joint Commission and Institute for Healthcare Improvement recognize that quality patient care starts with a culture of safety among staff. Learn how to foster this kind of culture — one where teamwork and trust rule and staff feel safe sharing concerns and ideas for improving care.
In this one-day online course, you’ll briefly review charge nurse leadership basics. You’ll then focus on tactics to help you improve customer service, respond to crises and prepare your unit for any quality surveys or audits.
This course is presented by Flex Ed and could be offered by your hospital in the future. If your hospital is a Flex Ed client, check with your organization to learn about future offerings that may be at no charge to you. (Please check here if you’re not sure whether your hospital is a Flex Ed client.) If you wish to continue registration at this point, HASC will offer a discount.
Who Should Attend?
Charge nurses looking to take their leadership skills to the next level.
Course Details
Following this course, you’ll be able to:
- Describe the charge nurse relationship with all team members
- Understand your role in patient satisfaction
- Assess your unit’s readiness for any type of survey
- Take steps to improve your unit’s safety culture
- Lead an effective response to critical events and follow up as needed
Mark Kaliher, BSN, MSN, RN, has over 20 years of nursing experience, primarily in the emergency department. He currently works as a charge nurse at Bear Valley Community Hospital in San Bernardino County. Kaliher has experience working with a variety of teams through many years of registry work and critical care transports.
For the past 10 years, he has also led courses through FlexEd and HASC, becoming one of their most requested instructors. Students consistently say he’s able to take complicated concepts and make them easy to understand. His humor and passion for nursing make each course an enjoyable experience.
$176 per person
BRN Credit: RN License #
Provider approved by the California Board of Registered Nursing, Provider No. 08593, for 8 contact hours. Registrations received without BRN numbers will not receive CE certificates.
IMPORTANT REMINDERS
- Registration deadline: June 19, 2025.
- Valid payment information must be received with your registration.
- Make check payable and mail to: HASC, FILE 1361, Pasadena, CA 91199-1361
- You may be photographed or videotaped at the event. HASC reserves the right to use these images and videos in promotional, marketing, educational and other materials.
SPECIAL NEEDS or QUESTIONS
For ADA assistance or general registration questions, contact Sherita Rogers, [email protected] or (213) 538-0767.
CANCELLATIONS
- Cancellations received in writing by June 19, 2025, will be subject to a $50 processing fee.
- We welcome substitutions.
- Refunds will not be granted after June 19 or for no-shows. Fees are not transferable to other programs.
To register for this program, please use the green button above.
If paying by check, please make payable to HASC and mail to:
HASC
FILE 1361
Pasadena, CA 91199-1361