As a charge nurse, you’ll likely encounter difficult personalities in your workplace. In this workshop, you’ll explore common types such as know-it-alls, whiners, passive or passive-aggressive employees and those who appear lazy or inflexible. You’ll gain insight into why people behave in these ways and learn practical response strategies to encourage positive contributions and bring out the best in every team member.
During this course, you will:
Explore different types of leaders and work personalities
Study types of disruptive workplace behavior
Learn how to spot and address unprofessional conduct
Understand key principles of dealing with bad behavior
Course Details
Learn more about the course in the tabs below.
This course is presented by Flex Ed and could be offered by your hospital in the future. If your hospital is a Flex Ed client, check with your organization to learn about future offerings that may be at no charge to you. If you wish to continue registration at this point, HASC will offer a discount. Not sure whether your hospital is a Flex Ed client? Please check here.
Course Agenda
Times approximate; subject to change
9 – 9:15 a.m.
9:15 – 10 a.m.
10 – 10:50 a.m.
10:50 – 11 a.m.
11 a.m. – 12 p.m.
12 – 12:45 p.m.
12:45 – 1 p.m.
Course overview and introduction
Types of disruptive behavior
How to address unprofessional behavior
Break
Types of leaders
Work personalities
Wrap up, questions, evaluations
Mark Kaliher, BSN, MSN, RN, has over 20 years of nursing experience, primarily in the emergency department. He currently works as a charge nurse at Bear Valley Community Hospital in San Bernardino County. Kaliher has experience working with a variety of teams through many years of registry work and critical care transports.
For the past 10 years, he has also led courses through FlexEd and HASC, becoming one of their most requested instructors. Students consistently say he’s able to take complicated concepts and make them easy to understand. His humor and passion for nursing make each course an enjoyable experience.
Members: $176 per person
Nonmembers: $228
Discounts available for groups of three or more. For more information, please contact Sharri Dixon, [email protected].
BRN Credit: Provider approved by the California Board of Registered Nursing, Provider No. 08593, for 4 contact hours. Registrations received without BRN numbers will not receive CE certificates.
IMPORTANT REMINDERS
Registration deadline: May 13, 2026.
Valid payment information must be received with your registration.
Make check payable and mail to: HASC, FILE 1361, Pasadena, CA 91199-1361.
You may be photographed or videotaped at the event. HASC reserves the right to use these images and videos in promotional, marketing, educational and other materials.
CANCELLATIONS
Course cancellations received in writing by May 13, 2026, will be subject to a $50 processing fee.
We welcome substitutions at any time.
Refunds will not be granted after May 13 or for no-shows. Fees are not transferable to other HASC programs.
SCREEN SHARING
Screen sharing is not allowed without prior approval. Unauthorized screen sharing will result in removal from the course and loss of CEUs. To request approval, contact [email protected] no later than May 13.
SPECIAL NEEDS or QUESTIONS
For ADA assistance or general questions, contact Sherita Aquino, [email protected] or (213) 538-0767.
Please use the green button above to register for this program. You’ll have the option to pay online or by check.
Registration deadline: May 13, 2026. Valid payment information must be received with your registration.
If paying by check, please make payable to HASC and mail to:
HASC FILE 1361 Pasadena, CA 91199-1361
Contacts
For more information, please contact the HASC Education Department.
