HASC Education Programs

In-person LEAD Academy 2024

6 Tuesdays, June 11 to Nov. 5, at USC Verdugo Hills Hospital, Glendale
July 9, 2024 | 9:00AM - 5:00PM PT
2024 In-person LEAD Academy banner

About the In-person LEAD Academy

If you’re a new health care manager or want to enhance your leadership skills, LEAD Academy was made for you!

In six intensive in-person sessions, you’ll gain insights that empower you to better understand and use your strengths. Sessions will take place June 11, July 9, Aug. 13, Sept. 10, Oct. 8 and Nov. 5.

At the In-person LEAD Academy, you’ll learn about different leadership styles, the challenges of leading others, and ways to overcome these challenges. Innovative tools, hands-on lessons and group discussions make your journey inspiring and fun. The sessions offer a safe space for you to practice new skills and align your work with your hospital’s mission.

LEAD is specially designed for health care supervisors and managers. It was built on the core premise that successful leaders need productive work relationships to provide excellent patient care, reach business goals and maintain a safe patient environment.

In the program, you’ll focus on three main areas:

  • Self-development
  • Supporting others’ development
  • Managing and developing a successful organization

Program Details

Click on the tabs below to learn more.

At the end of the In-person LEAD Academy, you’ll be able to:

  • Better use your self-management skills in everyday and stressful situations
  • Enable people and groups you supervise to improve their performance
  • Enhance your contributions toward achieving facility and system goals

Strengthening Yourself


From Peer to Supervisor to Leader
Following this module, you’ll be able to:

  • Differentiate between leadership and management/supervision, and use the approach best suited to the situation
  • Explain what successful leadership and management/supervision look and sound like
  • Apply four key leadership principles and practices that support success for supervisors and managers
  • Describe how job responsibilities at each level of the organization align to help the organization achieve its goals and objectives


Leading People Differently / DISC
Following this module, you’ll be able to:

  • Approach tasks and relationships in a range of ways with different people, using the DISC tool
  • Acknowledge how preferences influence their own behavior
  • Adapt your style to improve relationships with employees who have different styles
  • Influence people with whom you have faced past challenges


Leadership Communication Best Practices
Following this module, you’ll be able to:

  • Successfully use the three communication cues that impact understanding
  • Use interpretive listening to help employees and colleagues understand the reason for communication
  • Deliver messages in a way that achieves the communication’s intent
  • Apply the most effective communication tools with different people and situations


Resolving Interpersonal Conflict
Following this module, you’ll be able to:

  • Identify common sources of conflict
  • Choose from five options for responding to conflict, based on the risks and benefits of each
  • Adjust your preferred style for responding to conflict to achieve productive outcomes
  • Facilitate and engage in conversations focused on successful conflict resolution

Strengthening Others


Coaching Employees to Higher Performance
Following this module, you’ll be able to:

  • Identify coaching goals based on the needs of the employee and organization
  • Adapt your coaching approach to the person, situation and desired outcome
  • Plan and facilitate coaching meetings for improved performance
  • Improve employee performance with focused feedback


Leading Others Through Change
Following this module, you’ll be able to:

  • Predict your own natural responses to day-to-day and event-based change
  • Predict employees’ and others’ responses to day-to-day and event-based change
  • Use leadership and communication skills to help employees work through issues arising from change
  • Apply and adapt gentle pressure towards successful change


Building and Leading Effective Teams
Following this module, you’ll be able to:

  • Clarify the team’s purpose and ensure a WIIFM (What’s In It for Me) for all
  • Define roles and responsibilities of team members
  • Identify and build on each team member’s knowledge, skills, experience and interpersonal style
  • Apply process tools and techniques to guide proactive team engagement
  • Measure, track and report performance for continuous team development


Planning and Running Effective Meetings
Following this module, you’ll be able to:

  • Use different processes for different meetings
  • Plan and open outcome-oriented meetings
  • Manage meeting processes and behaviors
  • Close meetings to enhance understanding, agreement and action
  • Follow up on meetings to provide maximum benefit

Strengthening Your Organization


Managing Performance
Following this module, you’ll be able to:

  • Create measurable performance goals with each employee that reinforce the organization’s goals
  • Observe employee performance objectively
  • Reduce rater bias in evaluation and feedback
  • Stay in your “adult” persona when giving performance feedback


Organizing Your Time, Work and Priorities
Following this module, you’ll be able to:

  • Identify and overcome personal time wasters, procrastination and indecision
  • Create or enhance a personal productivity strategy based on your strengths and limitations
  • Prioritize requests, requirements and deadlines
  • Organize and manage your workspace, phone and e-mail


The Why and How of Organizational Policies
Following this module, you’ll be able to:

  • Explain the impact of the dynamics that drive organizational behavior in health care
  • Create policies that establish or reinforce the desired organizational culture
  • Interpret and communicate organizational policies and ensure understanding and buy-in to increase compliance
  • Administer and reinforce organizational policies


Business and Finance for Today’s Health Care Leaders
Following this module, you’ll be able to:

  • Read financial reports and know why they matter
  • Explain health care reimbursement: how hospitals get paid, third-party payers and why they matter
  • Describe the relationship between a department’s finances and the hospital’s finances
  • Explain organizational performance measures and how to use them

Working with HASC, IRI Consultants designed the LEAD Academy based on its 30-year track record of helping health care organizations become more effective and successful. This record in turn is based on IRI Consultants’ strong affiliations with the American Hospital Association (AHA), the American Society for Healthcare Human Resources Administration (ASHHRA), The Healthcare Roundtable, and state and regional hospital associations like HASC.

Monique Gutierrez brings eight years of experience in organizational and leadership development, change management and labor relations. She studied organizational development in graduate school and is currently earning her PhD in business psychology. Her wealth of knowledge also includes a strong background in project management, group facilitation, employee opinion surveys and corporate needs analysis.

Monique has conducted management training for leaders at all levels within organizations in the healthcare, manufacturing, logistics and hospitality industries. She also coaches leaders in managing employee engagement, performance, and employee relations issues.

Tuition is $2,042 for the full in-person LEAD Academy or $340.20 for each session (two modules).

Per module

  • By attending the In-person LEAD Academy offered by the Hospital Association of Southern California, participants may earn up to 6 ACHE Qualified Education Hours toward initial certification or recertification as a Fellow of the American College of Healthcare Executives (FACHE).
  • Provider approved by the California Board of Registered Nursing, Provider #970, for 6 contact hours.*
  • Provider approved by the California Department of Public Health, LFS Registration #219, for 6 contact hours.*
  • This program has been submitted to the HR Certification Institute for review.

*Please note that no contact hours will be awarded for Module 10.


  • Full academy registrants will have priority over single class registrants.
  • We encourage you to register for the full academy, as space may not be available for single-class attendees once a session has started.
  • Pre-registration is required and payment is due one week prior to session start date.
  • Make check payable and mail to: HASC — LEAD Academy, FILE 1361, Pasadena, CA 91199-1361.
  • You may be photographed or videotaped at the event. HASC reserves the right to use these images and videos in promotional, educational and other materials.


For ADA assistance or general registration questions, contact Sherita Aquino, [email protected] or (213) 538-0767.


Registrants who cannot attend a session may transfer to another session within the same year. Transfer/make-up sessions will be based on availability and cannot be guaranteed. A $100 administrative charge will apply to each transferred session.


  • Cancellations received in writing up to one week before the session start will be subject to a $150 processing fee.
  • We welcome substitutions at any time.
  • Refunds will not be granted after the one-week cancellation deadline or for no-shows. Fees are not transferable to other HASC programs.
2024 In-person LEAD Academy brochure image

To attend the In-person LEAD Academy, please register online using the green button above.

Alternately, you can download the PDF brochure, fill out the registration form, print it and mail with a check (payable to HASC) to: HASC, FILE 1361, Pasadena, CA 91199-1361.

Download brochure with fillable registration form

For more information, contact:

Sherita Aquino
[email protected]
(213) 538-0767

Sharri Dixon
[email protected]
(213) 538-0739