Leveling up the consumer experience inspires loyalty and advocacy. Nearly six in 10 consumers are more likely to recommend a provider with a great digital experience. But achieving high consumer standards is more challenging than ever. So how can providers create a consumer-grade patient experience that drives real growth? This session will share how health systems can approach consumerization and foster a standout experience in a competitive marketplace.
- Identify moments for digital engagement along the patient journey.
- Describe experiences that create long-term advocacy and loyalty.
- Develop strategies to assess the peaks and valleys in their current patient experience.
Chief Financial Officer
USC Care Medical Group at Keck Medicine of USC
For any questions, please contact Kati Nortrup, director, Account Based Marketing at Cedar, [email protected] or 518.669.7470.