Partner Event

Tapping Consumerization to Build Customer Loyalty

September 20, 2023 | 10:00 - 11:00AM PT
Cedar, Keck School of Medicine, HASC logos


Join HASC, Keck School of Medicine of USC and Cedar, an Endorsed Business Partner, to learn how improving patients’ digital experience can help your hospital’s bottom line.

Leveling up the consumer experience inspires loyalty and advocacy. Nearly six in 10 consumers are more likely to recommend a provider with a great digital experience. But achieving high consumer standards is more challenging than ever. So how can providers create a consumer-grade patient experience that drives real growth? This session will share how health systems can approach consumerization and foster a standout experience in a competitive marketplace.

Learning Objectives

  • Identify moments for digital engagement along the patient journey.  
  • Describe experiences that create long-term advocacy and loyalty. 
  • Develop strategies to assess the peaks and valleys in their current patient experience.


Jeremy Church, CFO, USC Care Medical Group, Keck Medicine of USC

Jeremy Church
Chief Financial Officer
USC Care Medical Group at Keck Medicine of USC

Seth Cohen, President, Cedar

Seth Cohen


For any questions, please contact Kati Nortrup, director, Account Based Marketing at Cedar, [email protected] or 518.669.7470.